About the Opportunity:

Chief Operating Officer (COO)

For this important role, FIND requires a strong, unifying and highly collaborative servant leader who is deeply committed to the success of FIND Outdoors. The Chief Operating Officer (COO) should be a strategic big-picture thinker, who is skilled at creating systems to make our non-profit organization operate effectively and efficiently. They should also be able to develop and implement strategies based
on data-driven decisions and actionable metrics. The COO will actively coordinate with public- and private-sector partners to advance progressive plans, programs and responsibilities of FIND to serve the needs of the public lands it manages. The COO will support FIND’s leadership team to ensure effective administration, financial management, and operations.

The COO is responsible for making budget recommendations, identifying new business opportunities, managing all site operations and plans, including activities, human resources, and legal, social and economic issues affecting FIND. The COO is held to a high standard for customer service, employee and community relations and is responsible for ensuring an organization-wide commitment to safety and
excellence in FIND’s workforce and activities.

Responsibilities:

1. Work in partnership with the CEO to proactively evaluate and refine process improvement across all operational areas within FIND;
2. Develop and manage budgets and staffing patterns for each site;
3. Assist in development, managing and tracking success metrics and key performance indicators for each site;
4. Help lead development of intensive staff training, both onboarding and periodic;
5. Ensure operational excellence and fidelity to permits and operating plans in all FIND locations;
6. Maintain open and regular communication with all relevant partners including the United States Forest Service (USFS);
7. Support FIND strategic goals around revenue increases and diversification;
8. Identify, vet and assist in proposal development for new business opportunities;
9. Hire, train, manage, and provide professional development opportunities for operations team members across campgrounds and visitor centers;
10. Partner closely with leaders of retail and education functions to help accomplish goals in those sectors as needed;
11. Manage the deferred maintenance and emergency repair needs across all sites in a timely and efficient manner;
12. Manage contractors such as plumbers, roofers, arborists and others;
13. Manage relevant paperwork (GT etc.) pursuant to the above;
14. Build systems and processes that ensure organizational excellence and promote transparent communication with remote employees;
15. Supportive a positive and supportive work culture based on collaboration, mutual respect, and shared leadership.

Skills & Abilities:

1. Working knowledge of USFS permits and agreements;
2. Ability to balance vision with operational details; comfort working in both office and field settings;
3. Experience managing large and complex budgets;
4. Ability to travel regularly and sometimes with little notice, highly flexible especially during peak season;
5. Working knowledge of basic facilities and maintenance topics;
6. Ability to obtain water system operator and/or chainsaw certifications;
7. Sincere and abiding passion for public lands.

NOTE: position has a 90 day probationary period with an option to extend.