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Van Hook Glade Campground - Lead Host Couple

Highlands, NC
CATEGORY Position Title
ROLE Campground Lead Host – Van Hook Glade Campground, North Carolina
FLSA STATUS Non-Exempt; Seasonal
REPORTS TO Director of Campgrounds and Regional Manager
  • Minimum High School Diploma.  Prefer at least 2 year College Degree or applicable job related experience
  • Responsibilities include greeting and registering guests and collecting user fees along with related documentation.
  • Provides customer service with conflict resolution skills for the local community.
  • Daily cleaning of all bathrooms (on assigned days) to FIND standards to assure quality sanitation and housekeeping standards.  Additional cleaning if use dictates. 
  • Performs light maintenance of bathrooms such as clearing stopped drains, toilets and faucets.
  • Rake/clean campsites and other campground facilities.
  • Remove and disposes of ashes/wood in fire rings.
  • Provides weekly inspection of campgrounds.   Identifies safety hazards and repair with manager.
  • Possess strong verbal communication skills to ensure exceptional customer service, including conflict resolution skills.   Uses “Good Host” concepts with the public.
  • Responsible for provision of information about facility and area, act as liaisons with visitors, perform security patrols.
  • Attends meetings held regularly during the season as a combination of planning work assignments and training opportunities. 
  • Provides required mowing.
  • Assists Host with duties at Cliffside Lake Recreation Area.
  • Coordinates all maintenance functions with Regional Manager.
  • Ability to work successfully as part of a team as well as assume independent responsibilities.
  • Possess strong verbal communication skills to ensure exceptional customer service, including conflict resolution skills.  Ensures Good Host concepts are utilized with every staff contact with public.
Essential Functions of the Position:
In order to complete the detailed responsibilities of the position, individuals must be able to:
  • Move, lift and utilize handheld gas powered grounds keeping equipment
  • Operate mowing equipment with trailer.
  • Bend and squat to pick up trash/litter.
  • Stretch and reach to access plumbing /electrical systems.
  • Navigate stairs and step to access office and other campground facilities (amphitheater).
  • See and hear in order to safely drive truck and/or golf cart.
  • See, read and comprehend labels on cleaning products in order to use safely according to product directions.
  • Strong computer literacy, i.e., e-mail, Excel and Word.

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