About FIND Outdoors:
FIND is a 50+-year-old nonprofit headquartered in Pisgah Forest, NC whose mission is to provide all people with education, recreational and interpretive opportunities about natural resources and cultural history. FIND Outdoors serves over 800,000 visitors each year with over 150 educational and recreational programs, special events, and tours, and manages 15 recreation, education, and camping facilities in North Carolina, Kentucky and Georgia. In addition, FIND offers our visitors forest- related gifts, education resources, and provides partnership opportunities for the health of our forests and the safety of our forest users on public and private lands.
About the Opportunity:
Customer Service Relations (CSR)- Front Desk at Winchester
Winchester, KY
FIND Outdoors, a non-profit organization, is seeking a highly motivated and energetic individual to serve as the CSR at the Daniel Boone National Forest Supervisor’s Office in Winchester, KY. Incumbent will provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative unit.
Responsibilities:
These responsibilities include, but are not limited to, the following:
- Greet visitors and answer the telephone. Provides routine information and answers many types of inquiries on all research and/or forest activities such as the whereabouts of key personnel and directions to facilities.
- Refers difficult, technical, or special questions to the appropriate staff.
- Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists.
- May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.
- Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4’s (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements.
- Provides answers to a wide variety of inquiries. Provides explanations of office functions, describing specific requirements, providing basic instructions, or similar degree of detail.
- Performs data entry and typing tasks as needed.
- Is held accountable for the funds collected. Maintains accountability records as required.
Job Type: Seasonal Part Time
Start Date: September 3, 2024
Tent End Date: November 15, 2024
Hourly Rate: $18.96 per hour
Schedule: Monday-Friday 8:00am-4:30PM EST (30-minute lunch)
Reports To: Tim Eling, Public Affairs Staff Officer
This is a Forest Service Position that was contracted through FIND Outdoors.
FIND Outdoors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.